InMoment

InMoment provides a comprehensive suite of services designed to enhance customer experience management. This includes customer feedback systems, reputation management, conversational intelligence, digital listening, market research, and advanced analytics powered by artificial intelligence. The company’s flagship offering, the XI Platform, integrates these services to provide a unified customer experience (CX) management solution. InMoment has been recognized for its innovative approach in the 2024 Gartner CX Magic Quadrant for Voice of the Customer, where it was named a Leader. The company caters to a variety of industries, including automotive, financial services, healthcare, and retail, offering tailored solutions that address specific sector needs. Additionally, InMoment provides strategic services to assist businesses in implementing and optimizing their customer experience programs. With a global presence, InMoment employs a diverse workforce and offers career opportunities in North America, Europe, and the Asia Pacific. The company also contributes to the broader CX community by hosting educational events and webinars that explore current trends and strategies in customer experience.