Fireflies

Fireflies.ai is a versatile tool designed to assist teams in transcribing, summarizing, searching, and analyzing voice conversations. It is widely adopted, with usage across more than 300,000 organizations. The platform can transcribe meetings from various video-conferencing apps, dialers, and audio files, and integrates seamlessly with applications such as Google Meet, Zoom, Teams, Webex, RingCentral, and Aircall. Fireflies.ai offers AI-powered search capabilities that allow users to review a 1-hour meeting in just 5 minutes. Users can add comments, pins, and reactions to specific parts of conversations and track metrics like speaker talk time, sentiment, and monologues. The tool automatically logs call notes, activities, and recordings under the appropriate contacts in CRM systems and can create tasks in Asana, Trello, and Monday.com using voice commands during meetings. Fireflies.ai builds a self-updating knowledge base from all voice conversations and supports transcription in over 69 languages. It offers a Chrome extension to capture Google Meet calls and videos from Loom, Soapbox, and Bubbles. The platform provides conversation intelligence to track key topics, sentiment, and speaker analytics, and integrates with CRM systems like Salesforce, HubSpot, and Zoho. Fireflies.ai also runs a bug bounty program to identify security loopholes and is SOC 2 Type II and GDPR compliant. For healthcare organizations, it offers a HIPAA-compliant version and provides private storage options for handling sensitive data. Additionally, Fireflies.ai offers an API for developers to process audio, generate transcripts, and extract actionable data. The company provides flexible plans, including Free, Pro, Business, and Enterprise tiers.