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About Jon
Jon is the co-founder of Atlas, a platform designed to centralize support functions and enhance agent response times by addressing the challenges of context switching and data silos in customer support.
Known information
Jon, who has a background in engineering and product roles at his own startups, co-founded Atlas after identifying significant inefficiencies in customer support. While working closely with support agents, he recognized the persistent issues of context switching and data silos, which hindered effective communication and response times. Motivated by these challenges, Jon developed the idea for Atlas, a solution aimed at centralizing support functions to improve the efficiency and contextuality of agent responses, thereby enhancing overall customer service.
About Atlas
Atlas is a B2B operations company offering an integrated customer support tool with features like session replay and AI-accelerated productivity, targeted at industries such as SaaS and customer service. Headquartered in Pleasanton, CA, the company serves clients across the USA and Canada, and also offers remote services.
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