Techmate

Techmate's History

Techmate, previously known as ConvoyNow and myConvoy, has evolved significantly since its inception. The company participated in Y Combinator's Summer 2016 (S16) batch, establishing its foundation in the dynamic startup ecosystem. Over the years, Techmate has rebranded to align more closely with its mission of providing on-demand tech support for small businesses and startups. With locations in New York, San Francisco, and Kansas City, Techmate has expanded its reach across key tech hubs in the United States.

Techmate's Services

Techmate specializes in offering on-demand tech support tailored specifically for small businesses and startups. Their services include both onsite and virtual tech support, available within as little as two hours. This rapid response capability ensures that businesses can overcome IT challenges swiftly, minimizing downtime. Techmate serves as an ideal supplement to IT departments, providing quality, scale, and speed, particularly beneficial for distributed workforces that face geographical challenges and overstretched internal IT teams.

Techmate's Industry and Market

Operating within the Consumer sector, specifically the Home and Personal sub-industry, Techmate addresses a critical need in the market for reliable, fast, and flexible tech support. The company’s focus on small businesses and startups fills a niche for organizations that may not have the resources to maintain a full-scale IT department. By offering scalable solutions, Techmate supports the growing trend of remote work and hybrid IT management, making it a valuable partner for businesses navigating the complexities of modern IT infrastructure.

Techmate's Blog

Techmate maintains an informative blog that covers a range of topics relevant to IT support and management. Articles address issues such as change fatigue in IT teams, business IT support services, hybrid IT management and infrastructure, information governance and security, and IT relocation during office moves. Notable blog posts include titles like 'What Is Change Fatigue & How to Address It in Your Organization', 'Business IT Support Services', and 'What Is Hybrid IT Management & Infrastructure for Remote or Rolling Deployments'. These posts, set to be published on January 9, 2024, provide valuable insights and practical advice for businesses looking to optimize their IT operations.

Techmate's Locations and Team

Techmate operates out of New York, San Francisco, and Kansas City, strategically positioning itself in major tech and business hubs. The company boasts a dedicated team of 11 professionals who bring diverse expertise to the table. This small but agile team allows Techmate to offer personalized and responsive support, ensuring that clients receive high-quality service tailored to their specific needs. By maintaining a presence in multiple locations, Techmate can effectively support a distributed workforce and offer quick, local response times.