Shiftsmart

Shiftsmart's Global Operations

Shiftsmart operates in over 50 countries, showcasing its extensive global reach and influence. This broad operational footprint allows the company to cater to a diverse set of industries and client needs across various geographic regions. By employing over 400,000 workers globally, Shiftsmart demonstrates its capability to mobilize and manage a vast and skilled workforce efficiently. This extensive network empowers businesses to scale their operations dynamically, ensuring that companies can find the right talent no matter where they are located.

Shiftsmart's Technology Platform

Shiftsmart offers an advanced technology platform that connects companies with skilled workers, streamlining the hiring and workforce management process. The platform provides real-time tracking of metrics, allowing businesses to monitor performance and make data-driven decisions. Additionally, quick payment processing for workers enhances satisfaction and retention. This technology enables companies to efficiently manage their workforce, optimize productivity, and reduce operational costs. The platform's robust capabilities are a testament to Shiftsmart's commitment to leveraging technology to meet modern workforce demands.

Shiftsmart's Flex Contact Center Services

The Flex Contact Center services provided by Shiftsmart offer 24/7 coverage from remote agents, ensuring that businesses can maintain continuous customer support. This service is particularly valuable for handling volume spikes, as Shiftsmart's virtual contact center can be launched within hours to manage increased demand. By providing a flexible and scalable solution, Shiftsmart helps businesses maintain high levels of customer satisfaction and operational efficiency. This adaptability is crucial in today's fast-paced and ever-changing business environment.

Shiftsmart's Enterprise Solutions

Shiftsmart provides enterprise solutions designed to harness the power of the modern workforce. These solutions include business audits, compliance, and mystery shopping services, particularly beneficial for the retail and hospitality sectors. Additionally, Shiftsmart offers Quality Management services, which encompass location-level audits and issue resolution, ensuring that businesses maintain high standards of operation and customer service. By offering a comprehensive suite of services, Shiftsmart enables enterprises to enhance their operational efficiency and maintain compliance with industry standards.

Shiftsmart's Funding and Investors

Shiftsmart has raised over $120 million in funding from prominent investors, including D1 Capital Partners and Imaginary Ventures. This significant financial backing underscores the confidence that investors have in Shiftsmart's business model and growth potential. The funding supports Shiftsmart's continued expansion and innovation in providing technology-driven workforce solutions. With substantial capital, Shiftsmart is well-positioned to enhance its platform, expand its services, and continue to lead in the workforce management sector.