Rebecca Shelton

Rebecca Shelton's Title

Rebecca Shelton currently serves as the Director of Client Services & Delivery. In this role, she is responsible for overseeing the client services teams, ensuring the delivery of high-quality service, and managing the end-to-end client experience. Her leadership in this capacity has been instrumental in driving client satisfaction and operational efficiency. Rebecca's title reflects her extensive experience and ability to manage complex service delivery processes, making her a pivotal figure in her organization.

Rebecca Shelton's Background

Rebecca Shelton began her professional career in public accounting at KPMG in Nashville, TN. Her foundational experience in such a prestigious firm provided her with a solid understanding of financial principles, auditing, and client relations. This early exposure to high standards of professional practice set the stage for her future successes. Her career trajectory has been marked by a series of strategic moves that have broadened her expertise and influence within various sectors.

Rebecca Shelton's Experience

Rebecca Shelton has a diverse professional background that spans public accounting, customer service, and product management. She notably worked with a small team at a distribution company to develop a successful customer service model, ensuring effective onboarding and support for thousands of users across Europe and the USA. This experience laid the groundwork for her transition into product management at a start-up, where she embraced product-led and agile methodologies. Her varied experience has equipped her with a unique skill set that she leverages in her current role.

Rebecca Shelton's Achievements

One of Rebecca Shelton's significant achievements includes building a world-class team at Proficient Health. Under her leadership, the team aims to bring enjoyment into the delivery of healthcare, focusing on enhancing the client experience and operational efficiency. Her success in building a robust customer service model at a distribution company and her strategic role in product management further underscore her ability to drive innovation and excellence in service delivery. Rebecca's achievements reflect her commitment to improving processes and outcomes in every role she undertakes.