Odeza

Odeza's Digital Concierge Experience

Odeza offers a comprehensive digital concierge experience tailored for healthcare systems. This platform integrates seamlessly with Electronic Health Record (EHR) systems, ensuring all patient interactions are streamlined and efficient. By connecting with 100% of patients through various channels such as two-way texting, emails, IVR calls, and live web chat, Odeza ensures that no patient is left behind. The platform's ability to automate patient communication workflows significantly reduces the administrative burden on healthcare staff, allowing them to focus more on patient care. The multichannel approach adopted by Odeza enhances patient engagement and ensures timely communication, which is crucial for maintaining continuity of care.

Odeza's Workflow Automation

Odeza's platform excels in automating patient communication workflows by leveraging data from EHR systems. This automation covers critical areas such as Interactive Messaging, Referral Management, Appointment Reminders, and Patient Payments. By automating these repetitive tasks, Odeza helps healthcare organizations reduce manual errors and administrative workload. The platform's ability to schedule referrals and orders automatically reduces the need for outbound calls, ensuring that patients receive timely care while freeing up staff resources. Additionally, the solution's appointment autofill feature helps backfill cancellations from a digital waitlist, optimizing appointment schedules and reducing no-show rates.

Odeza's Patient Engagement Solutions

Odeza offers a suite of patient engagement solutions designed to enhance the healthcare experience for both patients and providers. These solutions include real-time patient feedback collection using short mobile ratings, customizable alerts and notifications to monitor KPI thresholds, and centralized reporting with flexible analytics tools. By providing a modern visual interface for integrated operational and patient experience KPI dashboards, Odeza enables healthcare organizations to monitor and improve their performance continuously. The platform also supports ride-sharing transportation services for patients, ensuring they have reliable access to care.

Odeza's Financial Solutions for Patients

Odeza provides a range of financial solutions to assist patients, particularly those who are uninsured. The platform identifies funding sources for uninsured patients, helping to reduce bad debt and ensure that all patients receive the care they need. Customized payment options and bill reminders accelerate the collection of patient balances, while real-time data collection automates the process of gathering necessary information for funding sources. These financial solutions not only benefit patients by making healthcare more accessible but also support healthcare organizations in maintaining financial stability.

Odeza's Secure and Scalable Platform

Odeza's platform is designed to be secure, scalable, and HIPAA-compliant, ensuring that patient data is protected at all times. The platform's secure infrastructure supports a wide range of patient communication and engagement features, making it suitable for healthcare organizations of all sizes. With customizable blast messaging capabilities for on-demand patient communications, Odeza ensures that healthcare providers can quickly and efficiently reach their patients with important information. The platform's scalability allows it to grow with the needs of the organization, providing a robust solution for managing patient interactions and improving overall operational efficiency.