Cancel
Ciprian Nastase
Level 3 Technical Support Quality Assurance / AI Engineer
@
Voiceflow
8z4hggg@dk5s6u3zy.x03
Sign up to see email
Known information
- Worked at Trilogy on automating customer support, significantly reducing ticket resolution times and human intervention
- Involved in creating Atlas Core, an AI agent that serves as the foundation for multiple complex agents
- Developed Atlas Ticket, a standalone ticket triaging and answering agent using Voiceflow's vector database system and Knowledge Base API
- Focused on refining knowledge bases to improve AI agent responses and efficiency in handling complex user queries
- Contributed to building trust with users by integrating context into AI-driven support answers
About Voiceflow
Voiceflow offers a platform for designing and deploying AI agents, featuring a visual workflow builder, integration capabilities, and various resources for developers.
Report inaccurate information
