Voci Technologies

Voci Technologies, based in Pleasanton, CA, is a provider of Automatic Speech Recognition (ASR) solutions tailored for enterprise contact center applications. The company offers technology capable of transcribing 100% of contact center calls with high speed, accuracy, and efficiency. Voci Technologies supports more than 30 language models globally and features real-time and post-call transcription capabilities. It integrates seamlessly with various telephony providers and includes an open API for custom integrations. The company’s transcription services are enhanced with features such as natural punctuation, number formatting, customizable redaction, and metadata analysis including emotion and sentiment. Voci Technologies provides flexible deployment options, including both cloud-based and on-premises solutions. They also offer a unique pricing model with a fixed price unlimited usage package, which ensures a low total cost of ownership and high return on investment. Additionally, Voci Technologies offers a free starter plan that includes up to 1000 hours of audio transcription, making it accessible for businesses to test and integrate their services.