VIER

Services

VIER provides a wide range of services aimed at optimizing customer service and communication processes. Their offerings include call and text analysis, speech analysis, emotion analytics, semantic analysis, and industry-specific solutions. The company also offers training services and consulting to help clients choose and implement the right software. Additionally, VIER's solutions are designed to streamline business processes in various departments and are suited for companies of any size.

Products

VIER's product lineup includes several key technologies for customer interaction and communication. Their notable products are VIER Interaction Analytics, VIER engage (omnichannel contact center software for inbound and outbound customer contact), VIER enrich (conferencing system), VIER Copilot (AI-based assistant), VIER AI Gateway, and VIER Smart Dialog (ChatGPT voicebot). They also offer VIER Voice of the Customer, VIER Semantic Intelligence, VIER Cognitive Voice Gateway, VIER Conversational AI, VIER Evaluation and VIER Text Impact. Each product focuses on specific aspects of customer service and internal communication efficiencies.

Industry-Specific Solutions

VIER offers tailored solutions for various industries, ensuring their technologies meet the unique requirements of each sector. They provide industry-specific offerings for insurance, energy, e-commerce, finance, tourism, logistics, and telecommunications. These solutions are designed to enhance business processes and customer interactions within these fields, leveraging VIER's AI-based software and data analytics capabilities.

Customer Service Optimization

VIER focuses on optimizing customer service using AI-based software solutions. They offer tools to analyze every interaction, both written and spoken, to better understand and enhance customer experiences. Their solutions like VIER Copilot, VIER Cognitive Voice Gateway, and VIER Conversational AI are designed to improve employee competence, automate customer dialogues, and handle customer issues autonomously. These innovations streamline customer service processes, making them more efficient and effective.

Training and Consulting Services

VIER provides comprehensive training and consulting services for client success. These services include helping customers choose the right software solutions and offering training to optimize the use of VIER's products. Specifically, their VIER Evaluation platform is designed to improve employee communication and development, making employee communication behavior visible and measurable. Their consulting services ensure clients can effectively implement and benefit from VIER's diverse range of products.

Report inaccurate information

Companies similar to VIER

Observe.AI, headquartered in San Francisco, offers a comprehensive suite of products aimed at enhancing customer service and sales performance through advanced AI technologies including NLP and automatic speech recognition.

Verint is a global provider of customer engagement solutions, employing AI and data to enhance customer experience and reduce engagement costs through its Open CCaaS platform and various products like AI-driven Da Vinci Bots and an Open Engagement Data Hub.

+1635

InMoment is a company specializing in customer experience solutions, offering a range of services from feedback management to advanced analytics, and is recognized as a leader in the 2024 Gartner CX Magic Quadrant.

Tethr offers AI-based conversation intelligence solutions, analyzing customer interactions to provide actionable business insights and improve contact center operations across various industries.

Upstream Works specializes in omnichannel contact center solutions, featuring a range of AI capabilities and integration with platforms like Amazon Connect and Cisco Finesse.

3CLogic offers AI-powered contact center solutions, integrating with platforms like ServiceNow and Salesforce, and supports industries such as healthcare and finance with advanced features like conversational AI and speech analytics.

LivePerson provides a Conversational AI platform that enhances customer interactions across various industries using AI-powered tools and an extensive integration system.

SmartAction provides AI-powered conversational solutions for contact centers, featuring advanced NLU and NLP technologies, and supports various industries with a scalable, managed service model.

Talkdesk offers AI-powered cloud contact center solutions for enterprises, featuring applications for customer self-service, omnichannel engagement, and workforce engagement.

Interactions offers Intelligent Virtual Assistants and customer engagement solutions across various industries, utilizing Adaptive Understanding technology that combines AI and human understanding.