VaycayHero

History of VaycayHero

VaycayHero, previously known as Zaranga, is based in San Francisco, CA. The company participated in the Y-Combinator batch W13. It has evolved in the travel, leisure, and tourism industry to provide an array of vacation rental services catering to a diverse clientele. The rebranded identity, VaycayHero, positions itself as a comprehensive solution for vacation rentals, offering various amenities and seamless booking experiences.

Vacation Rental Services

VaycayHero offers a platform for booking vacation rentals with features like instant, hotel-style reservations, and no security deposits. The booking process is simplified, enabling guests to book easily online and receive instant confirmations. The company ensures a Best Rate Guarantee on all properties and supports guests with 24/7 customer service. Through multiple currencies and a dedicated mobile app on Apple and Android platforms, VaycayHero provides a seamless experience for both guests and hosts.

Products and Features

VaycayHero supports property management through an advanced interface for listing and managing vacation rentals. Property owners and managers can list their properties, manage bookings, and communicate with guests using the RedAwning mobile app. Features include centralized communication, dynamic door codes, cleaner coordination, 24/7 guest support, and automated guest messaging. The platform also offers customized vacation rental websites for direct bookings and repeat visitor engagement.

Technology and Tools

Utilizing industry-first property management tools, VaycayHero distributes and manages properties across 50+ vacation rental websites. The platform provides hosts with tools for direct bookings and repeat visitor engagement by creating personalized vacation rental websites. Remote management capabilities include automated guest messages, online booking management, and communication with cleaners, making it easier for property owners to manage their rentals across various channels.

Customer Support and Engagement

VaycayHero provides various customer support channels, including live chat, email, and phone, available 24/7. The platform supports transaction capabilities in multiple currencies and allows guests and hosts to manage their accounts through the mobile app. VaycayHero also offers a newsletter subscription for updates on new vacation homes and special promotions. Engagement is further supported through robust social media presence across Instagram, Twitter, Facebook, YouTube, Pinterest, and LinkedIn.