Swell

Swell is a company that specializes in providing comprehensive solutions for online reputation management, patient experience management, and employee experience management. The company caters to a variety of healthcare sectors such as dental, optometry, pediatrics, dermatology, urgent care, physical therapy, specialty healthcare, med spa, and plastic surgery. Swell’s platform is designed to integrate with over 100 healthcare systems, automating the feedback and review processes to enhance service quality and operational efficiency. Key features of Swell’s offerings include automated review generation, detailed analytics reporting, and a unified inbox that consolidates communications. The platform employs automation to send review invites and collect feedback at various stages of the patient journey, supporting customizable survey and feedback tools to improve both patient and employee experiences. Additionally, Swell utilizes a private Google API to optimize review generation and ensure high response rates. The company also offers a referral program, rewarding referrals of new clinics with a $300 incentive. Swell’s services also include a mobile service policy that outlines terms for mobile communications and data usage, allowing for effective management of online reputations by monitoring and responding to reviews across multiple platforms.