Jomarc T. Avides

Jomarc T. Avides is a User Support Specialist at Substack, where he has worked since 2022. He has a background in marketing and operations, with previous roles at Facebook and LinkedIn, and has demonstrated a strong commitment to customer satisfaction and team leadership.

Work at Substack

Jomarc T. Avides has been employed as a User Support Specialist at Substack since 2022. In this role, he leads weekly team meetings and organizes quarterly company-wide 'empathy hour' sessions. These initiatives aim to identify consumer trends and address root causes of issues. Avides has achieved a customer satisfaction rate exceeding 96% while managing over 45 support tickets weekly. He has also successfully converted more than 70 free accounts to paid subscriptions and managed the Substack Twitter account, ensuring timely resolutions for high-profile writers within a one-hour service level agreement.

Previous Experience at Facebook

Before joining Substack, Avides worked at Facebook as a Marketing Operations Analyst from 2019 to 2020. His role involved serving as a Subject Matter Expert (SME) in Menlo Park, California. Prior to this position, he was employed at Collabera Inc - Facebook as a Content Review Analyst, focusing on data entry from 2017 to 2019 in Mountain View, California. His experience at Facebook provided him with insights into marketing operations and content management.

Education and Expertise

Avides has pursued higher education in Marketing and Business Management. He studied Business Marketing at Skyline College from 2014 to 2017. He is currently enrolled at San Francisco State University, working towards a Bachelor of Business Administration (BBA) in Marketing/Marketing Management since 2021. Additionally, he attended Foothill College and participated in a Quality Assurance Trainee program at Year Up. His educational background supports his expertise in marketing and user support.

Technical Skills and Self-Directed Learning

Avides is a self-taught Technical Analyst with over a year of experience in the stock market, which he began exploring during the pandemic in March 2020. His proactive approach to learning and applying technical analysis reflects his commitment to personal and professional growth. He actively shares his experiences with new cohorts at Year Up, contributing to the development of others in the program.

Work Experience at LinkedIn and IHSS Public Authority

In 2017, Avides interned as a Product Operation Manager at LinkedIn for six months in Sunnyvale, California. This role provided him with valuable experience in product operations. Additionally, he worked as a Service Provider at IHSS Public Authority from 2014 to 2021 in San Mateo, California, where he gained practical experience in service provision and support.