Kristen Markert

Head of Agent Operations @ Smith.ai arrow icon

About Kristen Markert

Kristen Markert is the Head of Agent Operations, leading a fully remote team managing North America-based agents for virtual receptionist and outreach services.

Known information

Kristen Markert serves as the Head of Agent Operations, where she plays a pivotal leadership role in overseeing agent operations. She is part of a fully remote team that spans from New Zealand to Spain, ensuring seamless coordination across different time zones. Kristen is specifically involved in managing agents based in North America who provide virtual receptionist and outreach services, contributing to the efficient functioning of the team and the services they offer.

About Smith.ai

Smith.ai provides 24/7 virtual receptionist services, live-staffed web chat, and integrates with over 5,000 software applications, serving various industries with features like lead screening and bilingual answering.

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