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Prakash Arunachalam
President & Chief Operating Officer
@
Servion Global Solutions
7y15fd3.d9d320g5jjq@f4zyw75.bxz
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Known information
- Has extensive experience in the customer experience (CX) industry.
- Has a strong track record in optimizing customer experience at all touchpoints.
- Has expertise in cloud contact center technologies.
- Has experience in implementing automation and self-service technologies.
- Has a background in digital engineering and developing custom products and applications.
- Has managed services experience, providing 24x7 support across applications, infrastructure, and networking.
- Has a deep understanding of contact center analytics and workforce management.
- Has worked on projects involving conversational AI and robotic process automation (RPA).
- Has experience in workforce optimization services.
- Has been involved in partnerships with major technology companies like Amazon Connect, Google Cloud, Genesys, Cisco, NICE CXone, Nuance, Five9, Avaya, and Verint.
About Servion Global Solutions
Servion Global Solutions provides customer experience solutions for contact centers, offering services such as cloud migration, managed services, digital engineering, and workforce optimization.
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