Quavo

Quavo's Automated Dispute Management Solutions

Quavo specializes in automated dispute management solutions tailored for financial institutions. Their flagship offering, Disputes as a Service™ (DaaS), provides an end-to-end resolution process that includes AI-driven tools and human expertise. This service is designed to streamline the dispute handling process, reduce operational costs, and ensure compliance with industry regulations such as Reg E, Reg Z, Nacha, and card association mandates. By integrating seamlessly with core banking platforms and merchant collaboration software, Quavo delivers a comprehensive solution that supports multiple transaction types including ACH, Wire, Zelle®, and more.

Quavo's Fraud Management AI Tool: ARIA®

ARIA® is Quavo's advanced AI tool designed to manage fraud investigations swiftly and accurately. Leveraging sophisticated algorithms, ARIA® can complete fraud investigations within seconds, thereby minimizing the risk of human error and expediting the resolution process. This efficiency not only enhances operational productivity but also significantly reduces the burden on human investigators. ARIA®'s capabilities are critical in maintaining compliance with regulatory standards and ensuring that institutions can promptly address fraud issues, ultimately protecting both the financial institution and its customers.

Quavo's Dispute Resolution Experts™ (DRE™)

Quavo offers a specialized human intelligence service known as Dispute Resolution Experts™ (DRE™). This team of seasoned professionals works in tandem with Quavo's automated tools to provide a comprehensive dispute resolution service. DRE™ is integral in handling complex cases that require nuanced understanding and human judgment, ensuring that all disputes are resolved efficiently and accurately. This service complements Quavo's AI tools, fostering a balanced approach that leverages both technology and human expertise for optimal results.

Quavo's QFD® Software

QFD® is Quavo's proprietary automated dispute management software that integrates seamlessly with third-party banking systems and merchant collaboration platforms like Ethoca and Verifi. This software is designed to automate the entire dispute process, from detection to resolution, ensuring quick and accurate recovery. QFD® supports a wide range of transaction types including ACH, Wire, Zelle®, RTP®, and more. By automating these processes, QFD® helps financial institutions achieve a 50% reduction in operating costs on average, while also improving compliance and operational efficiency.

Quavo's Industry Partnerships and Certifications

Quavo has established strategic partnerships with leading companies such as AWS, About-Fraud, Episode Six, Fisent Technologies®, Rulesware®, and more. These collaborations enhance Quavo's capabilities and extend their service offerings. Quavo has also achieved significant certifications, including third-party SOC 2 Type I and Type II audits and PCI Assessment, ensuring the highest standards of security and compliance. Additionally, Quavo is listed on Visa’s registry of Global Service Providers, further validating their credibility and reliability in the financial technology sector.