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- Worked at Capgemini
- Managed the implementation of Pipefy for a multinational beverage corporation
- Focused on automating order-to-cash processes
- Involved in impact assessment sessions to identify improvement opportunities
- Helped reduce escalations to the client by 100% after implementing Pipefy
- Achieved a 90% improvement in first-call resolution rate
- Contributed to a 92% decrease in average turnaround time for approval workflows
- Improved Critical SLA for customer satisfaction by 50%
About Pipefy
Pipefy offers a no-code platform for building and automating workflows, integrating with over 300 native connectors and supporting custom integrations via API. The platform is SOC2 and ISO27001 certified, ensuring enterprise-grade security, and includes AI capabilities for optimized workflows and data-driven insights.
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