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Bruno Mazzo S. Machado is a Customer Happiness Specialist at Monos, with a diverse background in customer service, digital media analysis, and business administration.
Title
Bruno Mazzo S. Machado currently holds the position of Customer Happiness Specialist at Monos. He has been in this role since 2021 and operates from Vancouver, British Columbia, Canada.
Professional Experience at Monos
Bruno Mazzo S. Machado has been working as a Customer Happiness Specialist at Monos since 2021. His role focuses on ensuring customer satisfaction and addressing client concerns efficiently. Based in Vancouver, British Columbia, Canada, Bruno brings a wealth of expertise in customer relations to the team.
Previous Roles in the Hospitality Industry
In 2019, Bruno worked as a Prep Cook at The Cove Neighbourhood Pub, located at 3681 West 4th Avenue. During his nine-month stint, he gained valuable experience in food preparation and kitchen operations.
Digital Media and Customer Service at Cognizant
Bruno held two distinct positions at Cognizant in the São Paulo Area, Brazil. From 2017 to 2018, he served as a Senior Digital Media Analyst for one year. Prior to that, from 2015 to 2017, he worked as a Bilingual Customer Service Representative for two years. These roles allowed him to hone his analytical skills and customer service expertise.
Internship Experience in Various Industries
Bruno's early career includes several internships. He was an Intern Legal Entity at Itaú and Robert Bosch Packaging Technology, gaining experience in Barueri - Alphaville from 2012 to 2014. Additionally, he served as an Administrative Assistant Intern at American Airlines in the São Paulo Area from 2010 to 2012.
Education in Marketing and Business Administration
Bruno pursued his education at multiple institutions. He studied Marketing Management Communication at the British Columbia Institute of Technology from 2019 to 2020. He also earned a Bachelor of Business Administration (B.B.A.) from Centro Universitário FIEO, where he studied Business Administration and Management from 2011 to 2016.
