Jim DaBroi

Jim DaBroi's Title

Jim DaBroi is the Chief Operating Officer, a role that underscores his extensive expertise and leadership capabilities in managing complex operations. As COO, Jim is responsible for overseeing the day-to-day administrative and operational functions of the company, ensuring that all departments work harmoniously to achieve strategic objectives. His commitment to operational excellence has been a driving force in the companies he has worked with, establishing him as a key figure in the industry.

Jim DaBroi's Experience

With over 25 years of experience, Jim DaBroi has built a remarkable career in designing and scaling various customer support, fulfillment, new product launch, customer retention, and cross-sell operations for SaaS and payment companies. His tenure includes notable positions at industry giants such as Intuit and Wells Fargo Bank. Jim's vast experience has equipped him with the skills necessary to navigate the complexities of customer operations and drive substantial growth in dynamic environments.

Jim DaBroi's Role at PayPal

Jim DaBroi served as the Global Customer Operations Strategy leader at PayPal, where he played a pivotal role in scaling Venmo's operations. During a transformative three-year period, Jim oversaw the launch of 10 new products, demonstrating his ability to manage and execute large-scale projects successfully. His strategic leadership contributed significantly to Venmo's expansion and its ability to offer innovative payment solutions in a competitive market.

Jim DaBroi's Achievements

One of Jim DaBroi's most notable achievements is his work with Venmo at PayPal. Under his guidance, Venmo launched 10 new products within a three-year span, showcasing his expertise in product development and operational scaling. His strategic initiatives not only boosted Venmo's market presence but also enhanced its customer experience. Jim’s accomplishments reflect his ability to drive innovation and operational efficiency in high-growth environments.

Jim DaBroi's Background

Jim DaBroi, based in Arizona, has an extensive background in strategic operations and customer experience management. His career spans over two decades, during which he has contributed to the success of several high-profile companies. Jim’s experience at Intuit and Wells Fargo Bank provided him with a robust foundation in financial services and technology, which he has leveraged to excel in his subsequent roles. His deep understanding of the SaaS and payment industries makes him a valuable asset in any organizational leadership team.