Hakim Khalafi

Hakim Khalafi, along with Deepak Singla, co-founded Fini, a company dedicated to enhancing customer experiences through personalized instant support. Their collaboration began at Uber, where they introduced groundbreaking ticket automation that transformed customer support. Fini, which graduated from Y Combinator in 2022, has garnered support from notable investors such as Matrix Partners, Y Combinator, and angel investors from prominent companies like Uber, Intercom, Softbank, McKinsey, and Twitter. In addition to his entrepreneurial endeavors, Khalafi has contributed to the discourse on business strategy by writing about methods to systematically achieve Product Market Fit.