Norman N. Njuguna

Norman N. Njuguna is the Director of Operations at Delivery Hero in Riyadh, Saudi Arabia, with extensive experience in hospitality and operations management across the Middle East and Kenya.

Title

Norman N. Njuguna currently holds the position of Director Of Operations at Delivery Hero in Riyadh, Saudi Arabia. In this capacity, he is responsible for overseeing operations and ensuring efficiency in service delivery across the region.

Professional Experience

Norman N. Njuguna has extensive experience in the operations and management sector, with a career spanning various roles and countries. Before joining Delivery Hero, he was the Country Launcher / Project Manager and Senior Operations Manager at eathos in Riyadh, Saudi Arabia, and the UAE respectively. His career also includes a role as Director Of Operations at Dynamic Hospitality in Dubai, UAE, and Head of Editions Site Operations UAE at Deliveroo. At Deliveroo, he served in multiple capacities including Senior Site Operations Manager and Site Operations Manager in Dubai. His earlier roles include working as Restaurant General Manager and Restaurant Manager at Fume Neighborhood Restaurant LLC, and various positions at The Address Hotels + Resorts in Dubai.

Education and Expertise

Norman N. Njuguna holds multiple certifications and degrees in fields relevant to his role in operations management. He earned a Certificate in Six Sigma from Blue Ocean Management Training in 2020 and a Certificate in Business Writing from the University of Colorado Boulder in 2018. He also holds a Bachelor's degree in Business Administration, Management and Operations from Corllins University, an Associate's Degree in Hospitality Administration/Management from Jubilee Catering and Training Centre, and another Associate's Degree in Aviation/Airway Management and Operations from Kenya Polytechnic University.

Professional Skills and Training

Norman N. Njuguna specializes in project management, particularly focusing on execution and delivering successful projects. He provides consultancy advice on dark or ghost kitchens in the Middle East, offers expertise in stress management, and conducts F&B workshop training sessions. His role also includes leading the Operations Department for Dark Stores in the Central Region of Saudi Arabia, showcasing his ability to handle complex logistical operations.

Background in Food and Beverage Industry

Norman N. Njuguna has a strong background in the food and beverage industry, having worked in various capacities such as Senior Mixologist, Restaurant Server, and Food and Beverage Training Manager. His extensive experience in this industry began with roles at Nairobi Safari Club and continued with Fairmont Hotels & Resorts, Rotana, and The Address Hotels + Resorts. This breadth of experience across different facets of the food and beverage industry informs his current role in overseeing operations at multiple levels.