CustomerOS

customeros.ai

Company Overview

CustomerOS, formerly known as Openline, is a B2B company headquartered in London, England, with a fully remote team of 10 individuals. The company operates in the B2B industry, aiming to provide a system of record for all customer data. CustomerOS supports over 100 integrations without necessitating engineering expertise. It focuses on reducing churn, increasing Net Revenue Retention (NRR), and enabling faster growth for B2B SaaS companies.

Services

CustomerOS offers a range of services designed to streamline customer engagement and success for B2B companies. These include renewal predictions, risk-weighted ARR forecasts, and Customer Success workflow management. The platform also assesses sales and marketing pipelines against the Ideal Customer Profile (ICP) to optimize customer acquisition costs. Additionally, it supports customer health monitoring to identify risks and opportunities, aiding in the prevention of churn.

Data Integration and Security

CustomerOS excels in data management by providing a unified and actionable view of customer data. The platform integrates seamlessly with over 100 tools, reducing the need for engineering involvement. CustomerOS has achieved SOC 2 Type I compliance and ISO 27001 certification, reflecting its commitment to data security and information management.

Customer Growth and Retention

Focused on driving revenue growth and profitability, CustomerOS offers end-to-end visibility from contract initiation to cash flow. The platform aids in faster customer onboarding, driving adoption and facilitating expansion revenue. CustomerOS also supports efforts to reduce churn and improve Net Revenue Retention, making it a vital tool for B2B SaaS companies aiming for rapid growth.

Y Combinator and Market Reach

CustomerOS was part of the Y Combinator batch S22, which has helped the company in reaching broader markets including regions like the United Kingdom, Europe, and remote locations. Through its innovative approach and extensive market reach, CustomerOS aims to bring go-to-market teams together, providing a comprehensive view of customer data to drive efficient strategies.

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