Callypso

callypso.co
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Company Overview

Callypso helps B2B companies maximize their revenue from existing customers. The company offers a specialized platform for Customer Success, aimed at improving customer experience, retention, and growth. The platform is known for its ease of setup, taking less than 2 hours to begin usage. Callypso operates on Amazon’s AWS Platform and follows strict security protocols, including 256-bit SSL encryption and the Google Security model.

Customer Success Platform

Callypso's platform is designed to aid Customer Success teams with features like AI, automation, project management tools, and product analytics. The platform includes predictive health scoring, proactive plays, custom dashboards, and relationship mapping to manage and prevent customer churn. It automates the customer journey by mapping plays, emails, and tasks, enhancing both efficiency and effectiveness.

Pricing Plans

Callypso provides simple pricing plans that scale with the customer's needs. The Starter plan is tailored for new customer success teams, while the Standard plan offers additional features such as customer health, customer 360, opportunity management, renewal management, and an expansion tracker for growing teams. The Enterprise plan is designed for larger teams, providing additional support and integrations.

Security and Compliance

Callypso emphasizes strong security measures, running its operations on the Google Cloud Platform and Kubernetes. The platform has achieved SOC 2 Type 1 and Type 2 attestations and offers a security portal to understand the specifics of various security frameworks. Sensitive data is encrypted both at rest and in transit using 256-bit SSL, ensuring comprehensive data protection.

Advanced Features and Integrations

The Callypso platform includes advanced features such as AI, automation, and project management tools to enhance customer success operations. With capabilities like predictive health scoring, proactive plays, and product analytics, the platform offers in-depth insights into customer behavior. Additionally, the Enterprise plan includes further support and integrations to meet the needs of larger teams.

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