Susana de Sousa

Director of Support at Loom @ Café arrow icon

Susana de Sousa is the Director of Support at Loom, having previously worked at Airbnb.

Director of Support at Loom

Susana de Sousa holds the position of Director of Support at Loom. In this role, she oversees the support team and manages all customer service operations. Her responsibilities include ensuring high levels of customer satisfaction, streamlining support processes, and developing strategies to improve overall service quality. Susana de Sousa is instrumental in fostering a customer-centric culture within the organization.

Previous Experience at Airbnb

Before her current role at Loom, Susana de Sousa was part of the team at Airbnb. Her experience there provided her with valuable insights and skills in the hospitality and tech industry. During her tenure, she contributed to Airbnb’s customer support strategy and operations. Her background at a leading company like Airbnb has equipped her with the expertise to handle complex support scenarios and improve customer relations.

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