Alisha Johnson

Customer Success Manager @ Brightwell

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Alisha Johnson is a Customer Success Manager at Brightwell, where she has worked since 2019. She has a background in customer service and event planning, with experience in creating balloon backdrops and flower wall panels for various events.

Work at Brightwell

Alisha Johnson has been employed at Brightwell since 2019, serving as a Customer Success Manager. In this role, she focuses on enhancing customer satisfaction and ensuring clients receive the support they need. Her responsibilities include managing client relationships and addressing customer inquiries effectively. Based in Atlanta, GA, she has contributed to the company's mission of providing excellent customer service.

Previous Experience in Customer Service

Prior to her current role, Alisha Johnson worked in various customer service positions. She was a Customer Service Representative at T-Mobile for five months in 2012, located in the Charleston, South Carolina area. Following this, she served as a Verification Specialist-Team Lead at Assurant from 2013 to 2015 in Georgia. She also worked as a Chargeback Recovery Specialist at Verifi Inc. from 2016 to 2017, further developing her skills in customer support and recovery processes.

Education and Expertise

Alisha Johnson studied at Trident Technical College from 2006 to 2008, where she earned a degree in Agricultural Business Technology. This educational background provides her with a foundation in business management principles. In addition to her formal education, she specializes in creating balloon backdrops and flower wall panels for events, showcasing her creative skills. She also has expertise in organizing and managing events, including adult and children's birthday parties and baby showers.

Background in Event Management

Alisha Johnson has developed a strong background in event management, particularly in organizing birthday parties and baby showers. Her ability to create visually appealing decorations, such as balloon backdrops and flower wall panels, enhances the overall experience for event attendees. This skill set complements her customer service experience, allowing her to effectively cater to client needs in both corporate and personal event settings.

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Coworkers at Brightwell

Alayna Martinez

Director Of Treasury

Arnoldo Reyes

Software Engineer

Alexandria Cherry

Customer Service Specialist

Alison Assenza

Product Manager

A. Martinez

Director Of Treasury

Andrés Thomas

Sales Operations Coordinator

Antranik Kiloyan

Product Manager

Audrey Hall

Chief Product Officer

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