Assured

Assured offers property and casualty (P&C) carriers a comprehensive suite of modular solutions designed to digitally ingest, service, and process claims. These solutions work together to enhance customer experience, expedite claim closures, and improve loss ratios. Assured supports all major lines of business, including personal auto, commercial auto, homeowners, commercial property, and workers’ compensation, with turnkey deployments that can be integrated in less than a day. Combining an agile approach and startup mentality with decades of software development experience, Assured delivers white label SaaS solutions that operate behind the scenes to enhance the digital claims experience. Their platform gathers structured, standardized, machine-readable data from the onset of a claim, offering solutions like FNOL, First Contact, Messaging, Fraud, CAT, and various plugins to streamline the claims process. The FNOL solution enhances data collection and provides a self-service customer experience, while the First Contact solution reduces cycle time by digitally following up with all involved parties. The Messaging solution employs AI to communicate empathetically and intelligently, and the Fraud solution detects inconsistencies throughout the claims lifecycle. The CAT solution prepares policyholders for incidents and efficiently manages incoming claims, with a Pre-CAT solution monitoring up to 100,000,000 addresses and proactively reaching out to policyholders. Assured supports over a dozen types of CAT events, including hailstorms, hurricanes, and wildfires. The FNOL solution features dynamic question flow, digital signature, 3D damage assessment, omnidirectional chatbot, proactive notifications, auto-translate, and tailored flows for CAT claims. Assured also provides a ClaimView display for quick and accurate claim settlement, a Flow Builder to adapt question flows to business needs, and a Customer360 feature for comprehensive statistics and FNOL session replays. Their Core System API captures powerful data, integrating over 50 external data sources for situationally aware questions. Assured’s Prophecy solution identifies malicious behavior for adaptive claim handling, while plugins like Collision IQ, Injury IQ, 3D Damage Assessment, and Protect IQ enhance the FNOL process. Additional features include an E-Signature solution, an omnidirectional chatbot with NLP algorithms, and an AI assistant named Emma for automated communication tasks. Assured also maintains a Responsible Disclosure Policy to collaborate with security researchers in identifying technology weaknesses.