ApexEdge

ApexEdge's Services

ApexEdge offers a comprehensive suite of subscription management and bill negotiation solutions aimed at financial institutions such as banks, credit unions, and fintech companies. Their services include concierge subscription cancellations and refunds, self-serve cancellations, and bill negotiations. These solutions are designed to help customers save money on their recurring expenses, claiming to save approximately $300 per bill negotiated. By integrating directly into customer journeys, ApexEdge provides intuitive and user-friendly processes that encourage financial wellness and cost savings.

ApexEdge's Security Measures

ApexEdge prioritizes the security of its clients' data through a robust Information Security Management Program. The company adheres to stringent risk management protocols and has achieved SOC 2 Type 2 annual certification, underscoring its commitment to data protection. Operating on a cloud-based AWS microservices serverless architecture, ApexEdge ensures end-to-end data encryption, offering a secure and reliable platform for its services. These measures provide clients with assurance that their sensitive information is handled with the highest standards of security.

ApexEdge's Platform and Integration

ApexEdge utilizes a sophisticated platform that seamlessly integrates into customer journeys with clear calls to action and user-friendly processes. This platform is designed to be highly intuitive, encouraging users to take proactive steps in managing their subscriptions and bills. Additionally, ApexEdge offers a digital library and partner portal that provide extensive business and engineering support. These resources are aimed at helping partners effectively integrate and grow their use of ApexEdge solutions, ensuring a smooth and beneficial collaboration.

ApexEdge's Backend Solutions

Under the brand 'Enhance,' ApexEdge offers a suite of backend solutions tailored to address various needs of financial institutions. These features include outage credits, service pause/vacation options, and overage refunds, providing flexible and customer-centric solutions. 'Enhance' is designed to improve the overall customer experience by offering additional value and convenience. These backend solutions help financial institutions enhance their service offerings, thereby increasing customer satisfaction and loyalty.