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Aaron Verghis is a Customer Success Manager at Alaan (YC W23) in Dubai, UAE, with a background in customer success, event services, and media production.
Current Role as Customer Success Manager
Aaron Verghis currently holds the position of Customer Success Manager at Alaan (YC W23) in Dubai, United Arab Emirates. He operates in a remote capacity, overseeing customer satisfaction and ensuring clients receive the necessary support to leverage Alaan's products and services effectively.
Previous Experience at BYJU'S
Aaron Verghis worked at BYJU'S in Bengaluru, Karnataka, India, from 2020 to 2022. He first served as a Renewal Specialist for 11 months, focusing on customer renewals and retention. Subsequently, he advanced to the role of Senior Customer Success Specialist, a position he held for one year, where he managed a team and played a critical role in enhancing customer experience and support.
Client Servicing and Event Management Experience
From 2018 to 2020, Aaron worked at Phase 1 Events and Experiences in Bengaluru, India, as a Client Servicing Executive. He was responsible for managing client relations, ensuring their event needs were met, and supporting event execution. His role demanded high levels of organizational skills and effective communication to meet client expectations consistently.
Educational Background
Aaron Verghis attended the School of Communication, Manipal, from 2015 to 2018. He earned a Bachelor of Fine Arts degree in Communication and Media Studies, equipping him with theoretical knowledge and practical skills in media production, communication strategies, and graphic design.
Internship Experience
Aaron Verghis has held multiple internship positions, which have contributed to his versatile skill set. Notably, he worked as a Social Media Marketing Intern at Zen Resort Bali in 2018, gaining insights into online marketing strategies. Additionally, he served as an Operations Management Intern at both Wings Events and Madison World in 2017, and as a Production Intern at MMTv Ltd - Malayala Manorama Television in 2016, where he gained hands-on experience in production processes.
